{"id":25407,"date":"2022-12-15T07:24:29","date_gmt":"2022-12-15T07:24:29","guid":{"rendered":"https:\/\/www.cbti-bkvt.org\/evenement\/fr-formation-saffirmer-sans-heurter-face-a-ses-clients\/"},"modified":"2022-12-15T07:24:29","modified_gmt":"2022-12-15T07:24:29","slug":"fr-formation-saffirmer-sans-heurter-face-a-ses-clients","status":"publish","type":"evenement","link":"https:\/\/www.cbti-bkvt.org\/nl\/evenement\/fr-formation-saffirmer-sans-heurter-face-a-ses-clients\/","title":{"rendered":"[FR] Formation &#8220;S\u2019affirmer sans heurter face \u00e0 ses clients&#8221;"},"content":{"rendered":"<p><!--Formation \"S\u2019affirmer sans heurter face \u00e0 ses clients\"--><\/p>\n<p>Vous souhaitez apprendre \u00e0 vous positionner face aux demandes de vos clients, parfois per\u00e7ues comme abusives, sans abimer la relation commerciale&nbsp;?<\/p>\n<p>\u00c0 la fin de la formation, les participant\u00b7es disposeront des bases n\u00e9cessaires pour pouvoir r\u00e9pondre au client de mani\u00e8re respectueuse pour les deux parties.<\/p>\n<p>Nous aborderons les points suivants&nbsp;:<\/p>\n<ul>\n<li>Comprendre mon client&nbsp;: ses besoins, ses attentes<\/li>\n<li>Les bases de la communication assertive (\u00ab&nbsp;ni h\u00e9risson ni paillasson&nbsp;\u00bb)<\/li>\n<li>Comment dire non, avec tact&nbsp;?<\/li>\n<li>Que faire si je ne peux pas dire non&nbsp;?<\/li>\n<li>Que faire face aux critiques, remarques n\u00e9gatives&nbsp;?<\/li>\n<\/ul>\n<p>Cette formation prendra la forme d\u2019un atelier pratique. Sur la base des cas pr\u00e9sent\u00e9s par les participant\u00b7es et d\u2019apports th\u00e9oriques, nous verrons comment vous pouvez vous positionner sereinement face \u00e0 votre client, que ce soit par e-mail ou oralement.<\/p>\n<h3>Prix et modalit\u00e9s d&#8217;inscription&nbsp;:<\/h3>\n<ul>\n<li>Membres&nbsp;: 150&nbsp;\u20ac&nbsp;HTVA | Non-membres&nbsp;: 200&nbsp;\u20ac&nbsp;HTVA<\/li>\n<li>Maximum 10&nbsp;participants<\/li>\n<li>Pour vous inscrire, veuillez envoyer un e-mail \u00e0 <a href=\"mailto:secretariat@cbti-bkvt.org\">secretariat@cbti-bkvt.org<\/a> mentionnant&nbsp;:\n<ul>\n<li>le nom de la formation \u00ab&nbsp;S\u2019affirmer sans heurter&nbsp;\u00bb&nbsp;;<\/li>\n<li>vos nom et pr\u00e9nom&nbsp;;<\/li>\n<li>si vous souhaitez prolonger ou non la formation par un repas-sandwich en compagnie des autres participants (sandwich non inclus, mais une salle sera r\u00e9serv\u00e9e en cons\u00e9quence dans une sandwicherie \u00e0 proximit\u00e9).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Lieu&nbsp;:<\/h3>\n<p>CBTI, Rue Montoyer&nbsp;24, 1000&nbsp;Bruxelles<\/p>\n<h3>Contact<\/h3>\n<p>Val\u00e9rie Yernault&nbsp;: <a href=\"mailto:secretariat@cbti-bkvt.org\">secretariat@cbti-bkvt.org<\/a><\/p>\n","protected":false},"featured_media":10596,"parent":0,"template":"","meta":{"_acf_changed":false,"pmpro_default_level":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","_links_to":"","_links_to_target":""},"evenement-type":[424],"class_list":["post-25407","evenement","type-evenement","status-publish","has-post-thumbnail","hentry","evenement-type-opleidingen","pmpro-has-access"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chambre Belge des Traducteurs et Interpr\u00e8tes | Belgische Kamer van Vertalers en Tolken<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cbti-bkvt.org\/nl\/evenement\/fr-formation-saffirmer-sans-heurter-face-a-ses-clients\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[FR] Formation &quot;S\u2019affirmer sans heurter face \u00e0 ses clients&quot; - Chambre Belge des Traducteurs et Interpr\u00e8tes | Belgische Kamer van Vertalers en Tolken\" \/>\n<meta property=\"og:description\" content=\"Vous souhaitez apprendre \u00e0 vous positionner face aux demandes de vos clients, parfois per\u00e7ues comme abusives, sans abimer la relation commerciale&nbsp;? \u00c0 la fin de la formation, les participant\u00b7es disposeront des bases n\u00e9cessaires pour pouvoir r\u00e9pondre au client de mani\u00e8re respectueuse pour les deux parties. 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